Topic: AI

For more than 30 years, the IT services industry scaled through people, processes, and predictability. That era is ending. Large Language Models and Agentic AI are not just automating tasks—they are collapsing delivery timelines, redefining team structures, and forcing a fundamental rethink of how value is created. The question is no longer “Will AI change IT services?” The real question is: Who adapts fast enough—and who doesn’t survive the transition?